noHold has been deploying Conversational Artificial Intelligence (AI) for trusted brands for the past 20+ years. Our experience spans across industries (security software, government, consumer electronics, telecommunications, education, etc.) and languages (15 live languages and counting). noHold has four patents on various AI technologies and a wealth of best practices when it comes to helping…
Dr. Aimee Eyvazzadeh, a California fertility doctor uses Conversational AI to answer questions on her website, onboard new patients, and accept payments for appointments. By integrating the AI with her clinic’s Electronic Medical Record (EMR) platform, new patient records are automatically created without manual entry from clinic staff. The AI-based Virtual Assistant manages these tasks…
According to Black Friday stats, here’s the verdict… New York Post reports shoppers returned to stores on Black Friday with a strong increase in brick-and-mortar traffic along with record online shopping. In-store shopping increased by 2.9% while visits to stores on Thanksgiving jumped 19.7% from last year. The up-tick in physical store visits on Black…
In one week after deploying an Intelligent Virtual Assistant, powered by Conversational AI, our customer was able to handle 46.48% of its calls automatically. The Challenge Prior to noHold engagement, our customer’s call center was receiving more than 2.3M calls per month. The customer was using an intelligent IVR and through it, was able to…
Artificial Intelligence (AI) was once science fiction. It is now a reality. AI is becoming a part of everyday life. Maybe not in the humanoid fashion typically depicted in films, but through our devices and experiences. The customer experience is no exception. Retailers are adopting different implementations of AI to improve the in store shopping…
A story about Conversational AI’s impact on the consumer shopping experience. Donna goes to her favorite retailer to buy a new refrigerator. Donna finds a fridge but has questions. She scans a QR code to invoke an AI-based Virtual Assistant. The Virtual Assistant opens knowing what product Donna is interested in. She asks the Virtual…
Today brands are faced with two main challenges: unassisted sales at the store and capturing in-store customer behavior metrics. The experience has shifted, shoppers expect to be able to access product information on their own terms and at any time. SalesAdvisor is your customers’ digital shopping guide. It is a Virtual Assistant (VA) designed to…
Earlier this year, RetailWire highlighted an article by Fast Company. The article forecasted a world in which products could tell customers anything and everything about themselves using a digital ID, readable via QR code or NFC tag containing information about everywhere the product has been and lasts as long as the product does. In further…
Typing a website URL into a mobile device can be frustrating. When you finally land on the website, navigating can take time and getting to the right destination is not always a clear path. Once you have arrived at your destination there is typically no easy way to ask questions and get an immediate response.…
The holiday season is right around the corner. Some companies are prepared with Virtual Shopping Assistants (VSA). A quick scan of a QR code launches a VSA. VSAs can answer consumer questions instantly and provide coupons or rewards while people shop. This innovative shopping experience can improve sales and reduce returns. Here are some additional…
