How do you capture and organize customer data? There are AI powered tools that help businesses collect customer data. EZintel is a tool that takes free-form input and clusters natural language phrases. In the end, businesses are left with a report highlighting most relevant issues and topics facing your customer base.
NOHOLD’s CEO, Diego Ventura, discusses his thoughts on where to begin with an AI project.
Director, Global HR PMO & People Analytics at Herbalife You have experience with both consumer support as well as internal customer experiences (Human Resources/People Technology). What are some of the ways you see AI helping in both of these areas? We are now seeing how AI impacts our daily lives as consumers and as members…
In the fast-paced world of athletic footwear, staying ahead of the competition means keeping up with the latest trends and leveraging the most advanced technologies. According to leaders in the industry, low conversion rate, market share erosion and low intent to buy are just some of the challenges they face. There is also a shift…
Lead Product Manager at Nike Q: What potential do you believe Generative AI has in transforming the online shopping experience? Online retailers are always on the lookout to make shopping our sites and apps easier. AI has a great potential to ease a lot of the overhead that consumers face, especially those who are less…
Everybody deserves a tutor. This is now possible through the powerful combination of Deterministic and Generative Artificial Intelligence (AI). Let’s look at the Enterprise use case, but the same concept can be extended in academia, government, etc. Training, compliance and employee enablement are at the core of some of the best brands in the world. …
This is why you should leverage Artificial Intelligence (AI) to respond to customer service emails: AI Assistants can respond to repetitive requests, allowing agents more time to resolve critical issues that require human intervention In many cases, escalated emails have a 24-72 hour turnaround time for a human response. AI improves Customer Satisfaction by responding…
NOHOLD’s AI Assistants integrate with Shopify’s eCommerce platform While chatting with an AI Assistant, guests should not have to end the conversation to fulfill a transaction. By connecting our AI Assistants with Shopify, guests are empowered to ask questions, troubleshoot problems, seamlessly add items to the shopping cart and fulfill their purchase from one conversational…
An Artificial Intelligence (AI) Assistant for a vitamin & nutritional supplement brand answers questions from visitors to their website, as well as via email. Recently, the AI Assistant was integrated with Recharge to allow customers to manage subscriptions through Conversational AI! Customers can view, cancel and restart subscriptions, as well as change the next refill date. Over…
Have you ever had to complete an online form or paper form? It is very likely that you had questions or needed clarification while filling in your responses. Before implementing an interactive Artificial Intelligence (AI) Assistant, a NOHOLD client in the government space required end users to complete the PDF version of paper forms without…
