Quick Example of Generative AI for the Customer Experience
NOHOLD’s Toni Callahan quickly uploads a document to the Generative AI part of the platform to create a simple AI Assistant. Generative AI is part of our platform, and this is its power.
ai assistant
Preempting Live Chat with an AI Assistant
Customer Experience (CX) strategies are enhanced when coupled with an AI Assistant. By preempting live chat with an AI Assistant your customers are able to discover answers before connecting to a live agent. This is a CX strategy that has helped fortune 500 companies reduce cost and increase first contact resolution.
What if you don’t have actionable customer data?
How do you capture and organize customer data? There are AI powered tools that help businesses collect customer data. EZintel is a tool that takes free-form input and clusters natural language phrases. In the end, businesses are left with a report highlighting most relevant issues and topics facing your customer base.
Where Do I Start with AI?
NOHOLD’s CEO, Diego Ventura, discusses his thoughts on where to begin with an AI project.
NOHOLD Interviews Suset Vega
Director, Global HR PMO & People Analytics at Herbalife You have experience with both consumer support as well as internal customer experiences (Human Resources/People Technology). What are some of the ways you see AI helping in both of these areas? We are now seeing how AI impacts our daily lives as consumers and as members…
Lacing Up Sales: The Game-Changing Duo of Conversational AI and Payment Processing in Athletic Footwear
In the fast-paced world of athletic footwear, staying ahead of the competition means keeping up with the latest trends and leveraging the most advanced technologies. According to leaders in the industry, low conversion rate, market share erosion and low intent to buy are just some of the challenges they face. There is also a shift…
NOHOLD Interviews Carter Jones
Lead Product Manager at Nike Q: What potential do you believe Generative AI has in transforming the online shopping experience? Online retailers are always on the lookout to make shopping our sites and apps easier. AI has a great potential to ease a lot of the overhead that consumers face, especially those who are less…
NOHOLD Virtual Private Tutor
Everybody deserves a tutor. This is now possible through the powerful combination of Deterministic and Generative Artificial Intelligence (AI). Let’s look at the Enterprise use case, but the same concept can be extended in academia, government, etc. Training, compliance and employee enablement are at the core of some of the best brands in the world. …
Conversational AI as an Email Autoresponder
This is why you should leverage Artificial Intelligence (AI) to respond to customer service emails: AI Assistants can respond to repetitive requests, allowing agents more time to resolve critical issues that require human intervention In many cases, escalated emails have a 24-72 hour turnaround time for a human response. AI improves Customer Satisfaction by responding…
AI Integrated eCommerce Platform
NOHOLD’s AI Assistants integrate with Shopify’s eCommerce platform While chatting with an AI Assistant, guests should not have to end the conversation to fulfill a transaction. By connecting our AI Assistants with Shopify, guests are empowered to ask questions, troubleshoot problems, seamlessly add items to the shopping cart and fulfill their purchase from one conversational…