Digitalization of medical questionnaires is becoming a more common practice. It means patients no longer have to sit in the waiting room and fill out personal information about their medical history 15 minutes before their appointment. Although this has its obvious benefits, with Artificial Intelligence (AI) this process can be enhanced further. Utilizing a Virtual…
Fertility networks pride themselves on providing world-class physicians and staff, the best patient experiences and outcomes, with brand consistency across all clinics. Often times, it can be a challenge to provide consistent info with the right resources to keep content up to date. AI-based Virtual Assistants offer the unique ability to create once and deploy…
Converting 40% of casual web visitors into patients using conversational Artificial Intelligence. It is important to meet your patients on their preferred channel, while providing the information they need when they need it. This can pose a challenge to some clinics because it is more difficult to make a warm connection on the web vs.…
One clinic reported 240x faster patient onboarding after implementing a Virtual Health Assistant. Here is some additional data highlighting the benefits: In just one month, 385 visitors used the Onboarding Virtual Assistant (OVA) OVA answered questions for 230 of them 155 completed the Onboarding process (40% conversion rate) Exit Points identified for the last 3…
“The whole world is short staffed, be kind to those who show up.” Especially now, this is true. There are interruptions in supply chain, longer than usual hold times and delays in appointment scheduling. In recent discussions with clinics, we have heard that many are scheduling new patients up to 6-8 months out. With phone…
What are the native languages that your patients speak? Are you sure that the English-based educational information provided is sufficient for your audience? In talking with fertility clinics in North America, we have learned that some of the most common languages they encounter include: English, Spanish and French. Offering a Virtual Health Assistant that can…
Kenny Wong, Genetic Counselor with over a decade of industry experience in the fertility space gives his take on the benefits of Artificial Intelligence for clinics. “Virtual Assistants give clinics the ability to increase patient satisfaction, enabling them to onboard more patients faster and address their questions in a consistent and scalable manner 24/7.” A,…
A clinic we talked with recently mentioned that they ask patients to print and complete administrative forms at home and then bring them into the office in the hopes of driving efficiency. They also said that access to a home printer is not always feasible for patients. By offering a digital solution (no printer required),…
Recently, someone asked, “Why shouldn’t I just hire more staff to answer calls as my business grows instead of leveraging automation?” There are a number of reasons why clinics should augment staff with AI-based Virtual Assistants including but not limited to: scalability; cost; feasibility; etc. In addition, there is a widespread labor shortage, new hires…
