suset vega

NOHOLD Interviews Suset Vega

Director, Global HR PMO & People Analytics at Herbalife You have experience with both consumer support as well as internal customer experiences (Human Resources/People Technology). What are some of the ways you see AI helping in both of these areas? We are now seeing how AI impacts our daily lives as consumers and as members…

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How to Understand the Voice of the Customer

Through two decades of working with leading companies, we’ve noticed a consistent trend: visitors often skip over the product information and support pages, opting instead to head straight for the ‘Contact Us’ page. We have found that it is possible to leverage this behavior to capture the Voice of the Customer (VoC), identify cross-selling opportunities…

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Market Snapshot: Athletic Footwear

Online vs Offline A strong Online experience is more important than ever. Shopping for athletic shoes Online gained 31.5% of the market share in 2023, and is projected to grow at a fast pace. Why Do Customers By? Each report reviewed had various answers for this question. Here are the most popular: Shoe Finder Out…

michael kuznar

NOHOLD Interviews Michael Kuznar

Executive Advisor Q: Electric utility residential Customer Satisfaction Studies reveal that residential utility Customer Satisfaction has dropped in recent years. In your opinion, what is causing the drop? Well, there’s multiple drivers and here’s a couple. One, higher energy costs. Higher energy costs result in higher bills and consumer sentiment is directly related to the…

connecting fingers ai and human hand

Synergy of Certainty and Creativity: Harnessing the Power of Generative and Deterministic AI in Business

Generative AI is at the forefront of discussion, with focus areas spanning its advantages, potential hazards, ethical usage, and groundbreaking future uses. Our goal is to help you on your AI journey, reduce risk and achieve quantifiable ROI. NOHOLD combines Deterministic and Generative AI to render the best results for businesses to support customers and…

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NOHOLD Interviews Carter Jones

Lead Product Manager at Nike Q: What potential do you believe Generative AI has in transforming the online shopping experience? Online retailers are always on the lookout to make shopping our sites and apps easier. AI has a great potential to ease a lot of the overhead that consumers face, especially those who are less…

ai tutor

NOHOLD Virtual Private Tutor

Everybody deserves a tutor.  This is now possible through the powerful combination of Deterministic and Generative Artificial Intelligence (AI). Let’s look at the Enterprise use case, but the same concept can be extended in academia, government, etc. Training, compliance and employee enablement are at the core of some of the best brands in the world. …

example of ai answering an email

Conversational AI as an Email Autoresponder

This is why you should leverage Artificial Intelligence (AI) to respond to customer service emails: AI Assistants can respond to repetitive requests, allowing agents more time to resolve critical issues that require human intervention In many cases, escalated emails have a 24-72 hour turnaround time for a human response. AI improves Customer Satisfaction by responding…

Shopping cart AI Assistant

AI Integrated eCommerce Platform

NOHOLD’s AI Assistants integrate with Shopify’s eCommerce platform While chatting with an AI Assistant, guests should not have to end the conversation to fulfill a transaction. By connecting our AI Assistants with Shopify, guests are empowered to ask questions, troubleshoot problems, seamlessly add items to the shopping cart and fulfill their purchase from one conversational…