Executive Advisor Q: Electric utility residential Customer Satisfaction Studies reveal that residential utility Customer Satisfaction has dropped in recent years. In your opinion, what is causing the drop? Well, there’s multiple drivers and here’s a couple. One, higher energy costs. Higher energy costs result in higher bills and consumer sentiment is directly related to the…
In the fast-paced world of athletic footwear, staying ahead of the competition means keeping up with the latest trends and leveraging the most advanced technologies. According to leaders in the industry, low conversion rate, market share erosion and low intent to buy are just some of the challenges they face. There is also a shift…
Generative AI is at the forefront of discussion, with focus areas spanning its advantages, potential hazards, ethical usage, and groundbreaking future uses. Our goal is to help you on your AI journey, reduce risk and achieve quantifiable ROI. NOHOLD combines Deterministic and Generative AI to render the best results for businesses to support customers and…
Lead Product Manager at Nike Q: What potential do you believe Generative AI has in transforming the online shopping experience? Online retailers are always on the lookout to make shopping our sites and apps easier. AI has a great potential to ease a lot of the overhead that consumers face, especially those who are less…
Everybody deserves a tutor. This is now possible through the powerful combination of Deterministic and Generative Artificial Intelligence (AI). Let’s look at the Enterprise use case, but the same concept can be extended in academia, government, etc. Training, compliance and employee enablement are at the core of some of the best brands in the world. …
This is why you should leverage Artificial Intelligence (AI) to respond to customer service emails: AI Assistants can respond to repetitive requests, allowing agents more time to resolve critical issues that require human intervention In many cases, escalated emails have a 24-72 hour turnaround time for a human response. AI improves Customer Satisfaction by responding…
NOHOLD’s AI Assistants integrate with Shopify’s eCommerce platform While chatting with an AI Assistant, guests should not have to end the conversation to fulfill a transaction. By connecting our AI Assistants with Shopify, guests are empowered to ask questions, troubleshoot problems, seamlessly add items to the shopping cart and fulfill their purchase from one conversational…
An Artificial Intelligence (AI) Assistant for a vitamin & nutritional supplement brand answers questions from visitors to their website, as well as via email. Recently, the AI Assistant was integrated with Recharge to allow customers to manage subscriptions through Conversational AI! Customers can view, cancel and restart subscriptions, as well as change the next refill date. Over…
Have you ever had to complete an online form or paper form? It is very likely that you had questions or needed clarification while filling in your responses. Before implementing an interactive Artificial Intelligence (AI) Assistant, a NOHOLD client in the government space required end users to complete the PDF version of paper forms without…
AI Assistants improve the customer experience, drive efficiency and reduce repetitive tasks, empowering staff to focus on critical issues. They also capture actionable behavior metrics. A networking equipment company with over 30k employees and AI Assistant implementations both on the web and in-stores learned: In addition, metrics can identify up-sell + cross-sell opportunities and help companies…
