Mini Interview: Marcelo Theodoro from Sterling National Bank
Brazil – Italy: Not a soccer match this time. Instead, Marcelo Theodoro, Chief Digital Officer at Sterling National Bank highlights the importance of removing bias from AI.
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Mini Interview: Eran Vitkon of Finastra
Eran Vitkon, of Finastra, shares the importance of Open Banking using Uber as an example.
Mini Interview: Ajay Sharma of UC Health
When it comes to AI, “Empathy” is the most important directive for Ajay Sharma of UC Health.
Mini Interview: Joe Pinto & Diego Ventura
Check out this mini interview about customer experience and success.
6 Ways Artificial Intelligence Searches Better
1) AI Searches All Repositories AI-powered search indexes any repository of information. AI opens the current narrow scope of search, so end users are presented with the most relevant information not matter where it rests. 2) Ingests Documents With the power of AI, business can speed up digital transformation by simply ingesting documents. Any ingested…
3 Ways You are Driving People Away from Your Online Community
There is no question that online communities are steadily growing year after year. According to Global Web Index, in the last 3 years online community users have grown at least 4% (1). Although growth is consistent, that does not mean people are hanging around. About 27% of posts go unanswered leaving a large group of…
Single Point of Search ™
This solution provides companies that have multiple repositories of information an easier way to find and efficiently deliver content to their customers. Most companies have the difficult task of managing endless content from a variety of different repositories including knowledge bases, community forums, the web site, etc. Typically, each one of those repositories has its…
How a Virtual Assistant for Higher Education makes an Impact on Students
This Virtual Assistant enhances an online learning management system for thousands of students. The platform is meant to teach skills in Networking, Programming, Cybersecurity and IoT. In the United States, over 7,500 institutions, 3,200 instructors and 135,000 students utilize the platform to date. The Virtual Assistant is solving issues for about 50% of students trying to…
Why Virtual Assistants are Critical for Social Engagement
Throughout 2020, we have realized the importance of digital interactions especially when it comes to Social Media. Whether staying in touch with loved ones, or reaching out to a company to check on an order, 3.96 billion people use social media today, accounting for roughly 51% of the global population (digitalmarketing.org). With the average internet…
A Customer’s Success with an Educational Virtual Assistant
A company that serves 7,500 educational institutions has created a platform. The platform is meant to teach skills in Networking, Programming, Cybersecurity and IoT. The platform provides faculty with a course layout and instructions to manage class logistics, while giving students a way to participate in the course. In the United States, over 7,500 institutions,…