We all shop in-store differently for technical products. Some of us go into the store prepared, knowing exactly what to buy. The rest of us are intently reading packaging trying to find the right product. The language on the package can leave you with more questions and staff may not be educated on your specific…
Ensuring customer satisfaction, retention and loyalty means building a stellar product while making the purchasing process as smooth as possible. Try to remember your last experience in a big box store. While shopping for an electronics product, how easy was it for you to find a sales rep to guide you through the process? Was…
Disconnect from the actual customer experience Shortage of staff and high turnover rate Inability to train existing staff on every product including technical specs, interoperability, set up and more Product documentation is written in technical terms resulting in decreased sales, increase in returns, and poor product/customer service reviews AI-based Virtual Assistants can be accessed in…
Virtual Health Assistants (VHA) are qualifying patients for medical tests and treatments. Our VHAs help clinics determine whether a patient is qualified for a specific test or treatment with no human intervention. In particular, one VHA asks the patient a series of questions to determine which fertility test would best suit them and/or their partner.…
Digitalization of medical questionnaires is becoming a more common practice. It means patients no longer have to sit in the waiting room and fill out personal information about their medical history 15 minutes before their appointment. Although this has its obvious benefits, with Artificial Intelligence (AI) this process can be enhanced further. Utilizing a Virtual…
Fertility networks pride themselves on providing world-class physicians and staff, the best patient experiences and outcomes, with brand consistency across all clinics. Often times, it can be a challenge to provide consistent info with the right resources to keep content up to date. AI-based Virtual Assistants offer the unique ability to create once and deploy…
Converting 40% of casual web visitors into patients using conversational Artificial Intelligence. It is important to meet your patients on their preferred channel, while providing the information they need when they need it. This can pose a challenge to some clinics because it is more difficult to make a warm connection on the web vs.…
One clinic reported 240x faster patient onboarding after implementing a Virtual Health Assistant. Here is some additional data highlighting the benefits: In just one month, 385 visitors used the Onboarding Virtual Assistant (OVA) OVA answered questions for 230 of them 155 completed the Onboarding process (40% conversion rate) Exit Points identified for the last 3…
“The whole world is short staffed, be kind to those who show up.” Especially now, this is true. There are interruptions in supply chain, longer than usual hold times and delays in appointment scheduling. In recent discussions with clinics, we have heard that many are scheduling new patients up to 6-8 months out. With phone…
What are the native languages that your patients speak? Are you sure that the English-based educational information provided is sufficient for your audience? In talking with fertility clinics in North America, we have learned that some of the most common languages they encounter include: English, Spanish and French. Offering a Virtual Health Assistant that can…
