From Bots to Generative AI
AI’s Role in Modernizing the Contact Center
- Testimonials from industry leaders
- Best Practices
- Blueprint for the contact center of the future
The Early Contact Center
In the mid-90s a company called STEFRA bundled its software with a webcam. Each quarter, 250,000 new customers were added and STEFRA had to support them. Automation was necessary so the founder turned to his background in Expert Systems. One of the first of its kind, the Virtual Agent used…
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