Online vs Offline A strong Online experience is more important than ever. Shopping for athletic shoes Online gained 31.5% of the market share in 2023, and is projected to grow at a fast pace. Why Do Customers By? Each report reviewed had various answers for this question. Here are the most popular: Shoe Finder Out…
Lead Product Manager at Nike Q: What potential do you believe Generative AI has in transforming the online shopping experience? Online retailers are always on the lookout to make shopping our sites and apps easier. AI has a great potential to ease a lot of the overhead that consumers face, especially those who are less…
NOHOLD’s AI Assistants integrate with Shopify’s eCommerce platform While chatting with an AI Assistant, guests should not have to end the conversation to fulfill a transaction. By connecting our AI Assistants with Shopify, guests are empowered to ask questions, troubleshoot problems, seamlessly add items to the shopping cart and fulfill their purchase from one conversational…
AI Assistants improve the customer experience, drive efficiency and reduce repetitive tasks, empowering staff to focus on critical issues. They also capture actionable behavior metrics. A networking equipment company with over 30k employees and AI Assistant implementations both on the web and in-stores learned: In addition, metrics can identify up-sell + cross-sell opportunities and help companies…
Recently, NOHOLD launched an Artificial Intelligence (AI) Assistant for a supplement brand. This brand’s methodology is to only create products backed by published scientific evidence and prioritize research that demonstrates products will address a specific need. The supplement company previously used a self-service tool on the web however, it was not capable of providing product specific…
According to Black Friday stats, here’s the verdict… New York Post reports shoppers returned to stores on Black Friday with a strong increase in brick-and-mortar traffic along with record online shopping. In-store shopping increased by 2.9% while visits to stores on Thanksgiving jumped 19.7% from last year. The up-tick in physical store visits on Black…
Artificial Intelligence (AI) was once science fiction. It is now a reality. AI is becoming a part of everyday life. Maybe not in the humanoid fashion typically depicted in films, but through our devices and experiences. The customer experience is no exception. Retailers are adopting different implementations of AI to improve the in store shopping…
A story about Conversational AI’s impact on the consumer shopping experience. Donna goes to her favorite retailer to buy a new refrigerator. Donna finds a fridge but has questions. She scans a QR code to invoke an AI-based Virtual Assistant. The Virtual Assistant opens knowing what product Donna is interested in. She asks the Virtual…
Today brands are faced with two main challenges: unassisted sales at the store and capturing in-store customer behavior metrics. The experience has shifted, shoppers expect to be able to access product information on their own terms and at any time. SalesAdvisor is your customers’ digital shopping guide. It is a Virtual Assistant (VA) designed to…
Typing a website URL into a mobile device can be frustrating. When you finally land on the website, navigating can take time and getting to the right destination is not always a clear path. Once you have arrived at your destination there is typically no easy way to ask questions and get an immediate response.…
