Learn about Virtual Assistants in the Health Care Industry
What are the native languages that your patients speak? Are you sure that the English-based educational information provided is sufficient for your audience? In talking with fertility clinics in North America, we have learned that some of the most common languages they encounter include: English, Spanish and French. Offering a Virtual Health Assistant that can…
Kenny Wong, Genetic Counselor with over a decade of industry experience in the fertility space gives his take on the benefits of Artificial Intelligence for clinics. “Virtual Assistants give clinics the ability to increase patient satisfaction, enabling them to onboard more patients faster and address their questions in a consistent and scalable manner 24/7.” A,…
A clinic we talked with recently mentioned that they ask patients to print and complete administrative forms at home and then bring them into the office in the hopes of driving efficiency. They also said that access to a home printer is not always feasible for patients. By offering a digital solution (no printer required),…
Recently, someone asked, “Why shouldn’t I just hire more staff to answer calls as my business grows instead of leveraging automation?” There are a number of reasons why clinics should augment staff with AI-based Virtual Assistants including but not limited to: scalability; cost; feasibility; etc. In addition, there is a widespread labor shortage, new hires…
Why do your patients drop off before scheduling an appointment? AI-based Virtual Assistants capture key insights about your patients’ and prospective patients’ most asked questions, what they are interested in and where they drop off in the process. For example, a clinic may be great at driving traffic to the website, but may be unsure…
How AI-based Virtual Health Assistants can help streamline the different tests that you may need to prescribe for your patients Part of your practice includes prescribing tests, labs and evaluations for your patients. Quality patient care means making the process as smooth as possible. Virtual Assistants can help with this. Not only does it help…
In our experience talking with clinics, we have discovered that most of them are experiencing the following issues: Difficulty finding and retaining administrative staff; answering phone calls while trying to serve patients in the office; responding to repetitive and redundant questions; systematically gathering all patients’ necessary information & documents before a consultation; collecting payments, etc. …
Health Organizations are innovating patient experiences with AI-based Virtual Health Assistants. Virtual Health Assistants can help patients with appointments, refilling prescriptions, post-op care, bill pay and much more. Below is just one example of how Virtual Health Assistants are improving the Healthcare space one patient at a time.
“The surge in telehealth usage in the U.S. during the COVID-19 pandemic reached almost 50% of all specialist visits recently and impacted the entire country (1).” In response to the new need for automation we have created a HIPAA compliant Virtual Health Assistant (VHA). A VHA can answer patient questions and complete tasks automatically 24/7.…
