Information on AI in the Municipalities Space
In one week after deploying an Intelligent Virtual Assistant, powered by Conversational AI, our customer was able to handle 46.48% of its calls automatically. The Challenge Prior to noHold engagement, our customer’s call center was receiving more than 2.3M calls per month. The customer was using an intelligent IVR and through it, was able to…
Government is leveraging the power of Artificial Intelligence (AI) to assist civilians during this pandemic. Powered by the SICURA® AI Platform, Virtual Assistants are self-service applications designed to assist citizens, while improving their experience. Through a Virtual Assistant you can support citizens by answering questions automatically, providing guidance through processes, and allowing access to information…
