Blog posts about Artificial Intelligence technology and theory.
Lead Product Manager at Nike Q: What potential do you believe Generative AI has in transforming the online shopping experience? Online retailers are always on the lookout to make shopping our sites and apps easier. AI has a great potential to ease a lot of the overhead that consumers face, especially those who are less…
This is why you should leverage Artificial Intelligence (AI) to respond to customer service emails: AI Assistants can respond to repetitive requests, allowing agents more time to resolve critical issues that require human intervention In many cases, escalated emails have a 24-72 hour turnaround time for a human response. AI improves Customer Satisfaction by responding…
noHold has been deploying Conversational Artificial Intelligence (AI) for trusted brands for the past 20+ years. Our experience spans across industries (security software, government, consumer electronics, telecommunications, education, etc.) and languages (15 live languages and counting). noHold has four patents on various AI technologies and a wealth of best practices when it comes to helping…
Chat GPT, the generative AI platform, is wildly popular for its extraordinary ability to understand and produce accurate text to prompts from an end user. With its release, companies are leveraging ChatGPT to create conversational AI bots for business. You may have seen powered by GPT, ChatGPT integration or GPT AI surge through the marketplace…
In one week after deploying an Intelligent Virtual Assistant, powered by Conversational AI, our customer was able to handle 46.48% of its calls automatically. The Challenge Prior to noHold engagement, our customer’s call center was receiving more than 2.3M calls per month. The customer was using an intelligent IVR and through it, was able to…
Artificial Intelligence (AI) was once science fiction. It is now a reality. AI is becoming a part of everyday life. Maybe not in the humanoid fashion typically depicted in films, but through our devices and experiences. The customer experience is no exception. Retailers are adopting different implementations of AI to improve the in store shopping…
Digitalization of medical questionnaires is becoming a more common practice. It means patients no longer have to sit in the waiting room and fill out personal information about their medical history 15 minutes before their appointment. Although this has its obvious benefits, with Artificial Intelligence (AI) this process can be enhanced further. Utilizing a Virtual…
CXO magazine’s Tanvir Khan, EVP Service Delivery NTT DATA Services, had a conversation with noHold’s CEO Diego Ventura. They discussed Conversational AI along with two other CEOs in Virtual Assistant space. During the video Tanvir asks three questions:1. What is conversational AI?2. How do you leverage Conversational AI?3. Where will Conversational AI most impact our…
When it comes to AI, “Empathy” is the most important directive for Ajay Sharma of UC Health.
Check out this mini interview about customer experience and success.
