In one week after deploying an Intelligent Virtual Assistant, powered by Conversational AI, our customer was able to handle 46.48% of its calls automatically. The Challenge Prior to noHold engagement, our customer’s call center was receiving more than 2.3M calls per month. The customer was using an intelligent IVR and through it, was able to…
Artificial Intelligence (AI) was once science fiction. It is now a reality. AI is becoming a part of everyday life. Maybe not in the humanoid fashion typically depicted in films, but through our devices and experiences. The customer experience is no exception. Retailers are adopting different implementations of AI to improve the in store shopping…
A story about Conversational AI’s impact on the consumer shopping experience. Donna goes to her favorite retailer to buy a new refrigerator. Donna finds a fridge but has questions. She scans a QR code to invoke an AI-based Virtual Assistant. The Virtual Assistant opens knowing what product Donna is interested in. She asks the Virtual…
Today brands are faced with two main challenges: unassisted sales at the store and capturing in-store customer behavior metrics. The experience has shifted, shoppers expect to be able to access product information on their own terms and at any time. SalesAdvisor is your customers’ digital shopping guide. It is a Virtual Assistant (VA) designed to…
Imagine you’re a parent in a store, on the lookout for a new and exciting learning experience for your child. You want something that will be fun and engaging, while also building creative and academic skills. It can be difficult to tell from the many boxes lining the shelves what might spark your child’s imagination.…
We all shop in-store differently for technical products. Some of us go into the store prepared, knowing exactly what to buy. The rest of us are intently reading packaging trying to find the right product. The language on the package can leave you with more questions and staff may not be educated on your specific…
Virtual Health Assistants (VHA) are qualifying patients for medical tests and treatments. Our VHAs help clinics determine whether a patient is qualified for a specific test or treatment with no human intervention. In particular, one VHA asks the patient a series of questions to determine which fertility test would best suit them and/or their partner.…
Digitalization of medical questionnaires is becoming a more common practice. It means patients no longer have to sit in the waiting room and fill out personal information about their medical history 15 minutes before their appointment. Although this has its obvious benefits, with Artificial Intelligence (AI) this process can be enhanced further. Utilizing a Virtual…
1) Pick a document or create your document and add the appropriate headings. Then save it. 2) Login in to SICURA QuickStart. 3. Select “Teach Albert” and upload your document. Close the “Success” pop up. 4. Click “Launch Albert” to ensure your knowledge was captured. 5. Copy the URL below “Launch Albert” and share it…
