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Why Your Next Sales Rep Should Be AI

Insights from NOHOLD’s CEO, Diego Ventura Ever wondered if AI could perform like your best sales rep? Discover why it might be time to augment your team with AI. In this brief clip, Diego discusses how AI can: ☑️ Reduce training time☑️ Help manage turnover and spikes in business demand☑️ Retain institutional knowledge Watch the…

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Onboarding 240x Faster with AI

Increase efficiency by automating the onboarding process with an AI Assistant. An AI Assistant can conversationally walk a new employee, patient, partner or client through the onboarding process. The capabilities of AI Assistants have grown. AI Assistant can capture images, process payments, arrange appointments, file share and more.

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Adding an AI Assistant to Salesforce

Sales enablement AI is here to assist salespeople with their prospects. To make an AI Assistant application easily available, NOHOLD’s VP of Strategic Partnerships shows you how to add an AI Assistant to Salesforce in a few minutes. By making an AI Assistant available on Salesforce sales teams do not have to leave the CRM…

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AI Adoption has Jumped to 72% – Does Your Company Need an AI Policy?

While the use of Artificial Intelligence (AI) is increasing exponentially, not all companies have a formal policy in place. An AI policy helps companies harness the power of AI while mitigating risks, ensuring ethical practices, and maintaining regulatory compliance. Keep in mind, you don’t need an AI policy in place to get started with an…

CEO Discusses Sales Enablement Tool

Research shows that top performing sales reps spend 25+ hours answering RFPs. AI does it 80% faster. Icon Voice Networks answers 10-15 RFPs on a monthly basis and used to spend 10-14 hours responding to each one. In this 1-minute clip from our master class with Selling Power, Kevin Kelleher shares his experience using an…

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Customer Highlight: BCD Video

BCD reduced new inside sales rep research time by 85% and increased first contact response by 45%. Eugene Kozlovitser shares some details in this 1-minute clip from our master class with Selling Power. On average, there is a significant time commitment when training new reps:– 3 months to interact with buyers– 9 months to perform…

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AI Assistants Have Your Back During Critical Times

It doesn’t matter if it’s rain or shine you can count on an AI Assistant to show up and improve customer experiences. NOHOLD’s Sarah Ramoz, VP of Strategic Partnerships, tells a real story about a client and their experience with an AI Assistant coming to the rescue.

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Preempting Live Chat with an AI Assistant

Customer Experience (CX) strategies are enhanced when coupled with an AI Assistant. By preempting live chat with an AI Assistant your customers are able to discover answers before connecting to a live agent. This is a CX strategy that has helped fortune 500 companies reduce cost and increase first contact resolution.

suset vega

NOHOLD Interviews Suset Vega

Director, Global HR PMO & People Analytics at Herbalife You have experience with both consumer support as well as internal customer experiences (Human Resources/People Technology). What are some of the ways you see AI helping in both of these areas? We are now seeing how AI impacts our daily lives as consumers and as members…

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How to Understand the Voice of the Customer

Through two decades of working with leading companies, we’ve noticed a consistent trend: visitors often skip over the product information and support pages, opting instead to head straight for the ‘Contact Us’ page. We have found that it is possible to leverage this behavior to capture the Voice of the Customer (VoC), identify cross-selling opportunities…