AI Assistants Built for the Utilities Industry

Self-Service Support that Improves the Customer Experience while Reducing Costs-to-Serve.

“The Virtual Assistant (AI Assistant) allows us to listen to the voice of the customer. It allowed us to answer the top questions, reducing the need for customers to call in. It made my job easier by providing reports that helped us to improve customer interactions over time.”
Judy Holderman – Advisor, Business & Search Operations Dell Technologies

Conversational AI for Utilities

Do more through self-service support powered by patented Artificial Intelligence (AI) technology.

At NOHOLD, we create chatbot applications that can do more than chat. In our 25+ years of experience we have built over 3,000 AI Assistants for Fortune 500 companies. Our work with Utilities has been focused on providing a customer-centric experience that reduces cost, while assisting your customers with completing tasks and finding solutions.

Example Applications:

Enrollment
Move In/ Move Out
Transfer of Service
Billing Inquiries
And More

Learn More – Download the Brochure

ai virtual assistant interaction about a power outage

Business Case: Global Energy Company

This is one of the top ten Global Energy Companies today. Established in 1909, this company provides resources to over 78 countries with the help of about 74,000 employees. The Energy Company is extremely busy supporting each of these employees in different languages. Employees can get help by contacting support directly or reviewing the employee website.

The Problem

The Energy Company is looking to change internal processes to improve employee experiences, while alleviating the exhausted support department. They created an 18 page excel document for employees moving, leaving or joining to fill out without help. A few issues arose with this self-service model.

The support department would get 2,407 questions per 6-month period about the moving, leaving, joining process. These questions would take over 100 hours a week for 3 technical representatives, while leaving many employees frustrated and confused…

Customer Call Volume Handled by Human Representatives

The implementation of an AI Assistant resulted in it handling 46% of incoming calls without the need for human intervention. That is an average of 1.37 million calls each month.

NOHOLD reviewed a handful of Gas & Electric Retailers to understand what Customer Experience (CX) strategies companies seem to rely on most; phone support being the most common, and Conversational AI not being used yet.