An Artificial Intelligence (AI) Assistant for a vitamin & nutritional supplement brand answers questions from visitors to their website, as well as via email. Recently, the AI Assistant was integrated with Recharge to allow customers to manage subscriptions through Conversational AI! Customers can view, cancel and restart subscriptions, as well as change the next refill date.
Over the last 20+ years NOHOLD’s SICURA platform has connected with various 3rd party systems to drive efficiencies, reduce costs, improve Customer Satisfaction, etc. When evaluating Conversational AI, seamless integration with your technology ecosystem should be a critical piece in your evaluation criteria.
According to NOHOLD’s clients, Conversational AI should seamlessly integrate with the following:
- Subscription Management Software
- Payment and eCommerce Platforms
- Customer Relationship Management (CRM)
- Ticketing & Helpdesk Technology
- Contact Center Solutions
- Electronic Health/Medical Records (EHR/EMR)
- Financial Core Platforms
- Live Chat and Video Chat
- Messaging Applications
- Calendar and Scheduling Tools
- Image Capture/Scan
- eSign Solutions
- Community Forums
- Search
- Knowledge Repositories
- Devices and Electronics