Generative AI is at the forefront of discussion, with focus areas spanning its advantages, potential hazards, ethical usage, and groundbreaking future uses. Our goal is to help you on your AI journey, reduce risk and achieve quantifiable ROI. NOHOLD combines Deterministic and Generative AI to render the best results for businesses to support customers and employees, automatically. AI Assistants using both methods consistently handle more than 45% of issues.
Generative AI is a system trained on large volumes of text in order to generate new content. The system creates the answer ex-novo. The AI will generate a different answer at any given time for similar questions. Deterministic AI uses an algorithm that, given a particular input, will always produce the same output. The output is extracted from existing content. It will provide a consistent response as long as questions are semantically similar.
Combining the power of Generative AI with the reliability of Deterministic AI adds context awareness, enhanced language understanding, reading comprehension, summarization, common sense reasoning and symbolic problem solving. It also:
- Reduces costs – Positioning Deterministic AI as the first responder empowers Conversational AI to answer ~50% of questions. It only invokes Generative AI responses for the portion of requests it has difficulty answering.
- Reduces hallucinations – Deterministic AI can add context before queries are sent to the Generative brain. Hallucinations are more likely to happen if Generative AI has little details about the end user query. Deterministic AI can interact with the end user and ask more details before forwarding requests to the Generative component; flexibility with guardrails.
- Ensures the conversation stays on topic – Generative AI responds based on billions of data points as well as patterns it has learned from its training data. If the data is diverse or contains digressions, the AI might replicate that behavior. Though advanced, Generative AI can make errors in relevance. Deterministic AI responds based on approved content. The powerful combination of both versions eliminates the risk of unexpected diversions.
- Includes procedure guidance – Deterministic AI acts as a trusted guide to walk end users step-by-step through a process such as new patient onboarding. This is helpful in scenarios where the conversation requires collecting valuable pieces of information and based on that information, suggests the next step.
The fusion of Generative and Deterministic AI represents a paradigm shift in business innovation. By combining the creative problem-solving capabilities of Generative AI with the reliable precision of Deterministic AI, businesses can unlock new levels of efficiency. Embracing both forms of AI together empowers businesses to stay ahead in a rapidly evolving digital landscape, ensuring they remain competitive and resilient in the face of change.