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Why Should Clinics Use Automation?

One clinic reported 240x faster patient onboarding after implementing a Virtual Health Assistant. Here is some additional data highlighting the benefits:

In just one month, 385 visitors used the Onboarding Virtual Assistant (OVA)

  • OVA answered questions for 230 of them
  • 155 completed the Onboarding process (40% conversion rate)

Exit Points identified for the last 3 months

  • 25% left after viewing Fees & Insurance info
  • 20% left after completing chat for themselves & partner
  • 19% left after viewing introductory info like what labs & tests will be needed

The onboarding process changed as follows

  • Reduced number of emails, from 3 to 1
  • Significantly decreased the time to onboard

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