One clinic reported 240x faster patient onboarding after implementing a Virtual Health Assistant. Here is some additional data highlighting the benefits:
In just one month, 385 visitors used the Onboarding Virtual Assistant (OVA)
- OVA answered questions for 230 of them
- 155 completed the Onboarding process (40% conversion rate)
Exit Points identified for the last 3 months
- 25% left after viewing Fees & Insurance info
- 20% left after completing chat for themselves & partner
- 19% left after viewing introductory info like what labs & tests will be needed
The onboarding process changed as follows
- Reduced number of emails, from 3 to 1
- Significantly decreased the time to onboard