Why do your patients drop off before scheduling an appointment? AI-based Virtual Assistants capture key insights about your patients’ and prospective patients’ most asked questions, what they are interested in and where they drop off in the process. For example, a clinic may be great at driving traffic to the website, but may be unsure why a potential patient did not schedule an appointment. Identifying then understanding the “why” and “where” in the journey is important.
Perhaps simply addressing financial concerns during the process can make a difference; or offering a short video to describe success rates and expected outcomes can turn a casual browser into a patient. Do you know the exit points for your prospective patients during the onboarding process? What insights are you capturing?