- Disconnect from the actual customer experience
- Shortage of staff and high turnover rate
- Inability to train existing staff on every product including technical specs, interoperability, set up and more
- Product documentation is written in technical terms resulting in decreased sales, increase in returns, and poor product/customer service reviews
AI-based Virtual Assistants can be accessed in store via mobile device. A quick scan of the QR code on the box launches immediate help. There is no waiting for a sales rep in a store that is short-staffed. Vendors have access to real-time customer behavior metrics. The layers of disconnect are reduced because interactions are recorded and available via secure login. There is no need to train every human sales rep on every product because Virtual Assistants are experts on the most important content. Most Virtual Assistants can be ready to hit the sales floor in minutes. How do you listen to the voice of the customer when they are shopping in-store?
