The holiday season is right around the corner. Some companies are prepared with Virtual Shopping Assistants (VSA). A quick scan of a QR code launches a VSA. VSAs can answer consumer questions instantly and provide coupons or rewards while people shop. This innovative shopping experience can improve sales and reduce returns. Here are some additional ways that VSAs can help during the holidays:
- It can serve as a sidekick for seasonal employees as well as regular employees.
- Busy contact center agents can also use the Virtual Assistant as a resource to increase efficiency and First Contact Resolution (FCR).
- Answering phone calls. One of noHold’s Virtual Assistants answers millions of calls each month. This reduces hold times while increasing customer satisfaction. Therefore, alleviating the burden on agents by giving them time to focus on calls that require a human.
- Seamlessly converting browsers to buyers. After providing quick responses to shoppers, the VSA can process a payment all within the same conversation.
- Reporting back to you on the most important features shoppers are interested in before they purchase.
How do you respond to seasonal spikes in traffic? Are you planning to hire more employees this holiday season?