A clinic we talked with recently mentioned that they ask patients to print and complete administrative forms at home and then bring them into the office in the hopes of driving efficiency. They also said that access to a home printer is not always feasible for patients. By offering a digital solution (no printer required), clinics can reduce the time it takes to perform administrative tasks while giving back more time for staff to focus on critical patient needs. For example, Virtual Health Assistants can capture images by enabling access to the camera on a phone or laptop so patients can take pictures of an insurance card, Driver’s License, etc. If a digital image is readily available the patient also has the option to simply upload the files. No need for paper, pens or printer – the Virtual Health Assistant walks the patient through the process, collects the images and data and then sends the whole package automatically to the clinic. How does your clinic collect administrative documents today? How much time could be saved by automating this step?
