“The whole world is short staffed, be kind to those who show up.” Especially now, this is true. There are interruptions in supply chain, longer than usual hold times and delays in appointment scheduling. In recent discussions with clinics, we have heard that many are scheduling new patients up to 6-8 months out. With phone lines tied up, office staff often have to make a decision which voice messages are the most critical and require a response. AI-based Virtual Health Assistants are available 24/7, and are equipped to prequalify, route and respond to questions via phone which improves the patient experience, while helping staff to maximize productivity.
One of our customers shared that after one week of deploying a phone based Virtual Assistant, they were able to handle 46.48% of calls automatically, while driving efficiency and improving the customer experience. It only took 1 week to deploy the first version of the Virtual Assistant. How many calls are you receiving per month? Do you know how many patients are hanging up or not scheduling appointments due to long hold times?
