virtual health assistant interface

Virtual Health Assistant

“The surge in telehealth usage in the U.S. during the COVID-19 pandemic reached almost 50% of all specialist visits recently and impacted the entire country (1).” In response to the new need for automation we have created a HIPAA compliant Virtual Health Assistant (VHA). A VHA can answer patient questions and complete tasks automatically 24/7. APIs allow for integration with Electronic Healthcare Record (EHR) platforms, providing a personalized experience for patients. VHAs guide patients through processes to improve their experience, while alleviating staff from repetitive tasks.

AI-Guided Virtual Care Can…

  • Help with chronic illness management, pre- and post-op care, etc.
  • Refill prescriptions
  • Check symptoms
  • Book appointments
  • Collect payments
  • Register patients
  • eSign documents

Multichannel Approach

Virtual Health Assistants can meet patients on their preferred channel. Login credentials allow patients to access important health information when and where it is convenient for them. 

Website
App
EHR Platforms
Phone
Live Chat
Smart Speaker
Social Media
Email
Contact Center

Benefits

  • 24/7 Availability
  • Boost NPS
  • Reduce Support Cost
  • Retain Patients
  • Capture Behavior Metrics
  • Quick Implementation
  • Integrate with EHR Platforms
  • HIPAA Compliant

Features

AI-based Natural Language Processor & Inference Engine
Multi-turn, context aware, conversational interface

Analytics
Capture systematically actionable customer behavior metrics

Application Programming Interface (API)
Integrates & connects with back-office systems

noHold Connect (NHC)
Connect to other Virtual Assistants

Multichannel
Can be launched via Phone system, Webchat, App, Smart Speaker, Social Media

Scalable
Handles millions of conversations per month

Multilingual
Live in 15 languages

Deployment
Available on both cloud and on premise

Compliant and Secure
SOC2 – Type 2
HIPAA

Integrate with EHR Platform
Personalize the experience

Upload Documents
Collect documents from end users

Book Appointments
Patients can schedule appointments

Context Aware
Interrupt any process with a question or concern and the Virtual Assistant will remember where you left off

eSign Documents
Patients users can sign documents

Capture Images
Access camera, so end users can take pictures

Make Payments
Collect payments from end users

Escalate to Live Chat
Connect to a live person in the same interface

Best Practices

  • Customize with Company Branding
  • Personalize the Experience
  • Social Sharing
  • Leverage QR Codes
  • Embed Multimedia
  • Leverage Existing Knowledge
  • Use an Avatar
  • Provide Escalation Options
  • Ratings, Share Alerts, Promotions, etc.

Reference:(1)Defining the Virtual Care Market and Its Opportunities  Gartner: By Analysts – Seth Feder, Sachin Dev, Lisa Unden-Farboud, Tom Eagle – Published 29 July 2020