Government is leveraging the power of Artificial Intelligence (AI) to assist civilians during this pandemic. Powered by the SICURA® AI Platform, Virtual Assistants are self-service applications designed to assist citizens, while improving their experience. Through a Virtual Assistant you can support citizens by answering questions automatically, providing guidance through processes, and allowing access to information 24/7. Overall, a Virtual Assistant alleviates strain on government resources.
In seconds, a Virtual Assistant can:
- Answer questions without human intervention
- Point citizens to the appropriate resources
- Assist in submitting forms and applications
Multichannel Support
We live in a connected world, so it is important to meet citizens on their preferred channels. Virtual Assistants live in the cloud and can be leveraged across multiple channels (Google Assistant, Amazon Alexa, Facebook Messenger, etc.) providing users with consistent support any time, any where.
Benefits
- Reduce Cost
- Boost Efficiency in the Office
- Cature the Voice of Citizens
- 24/7 Availability
- Quick Implementation
Features
- Natural Language Processor (NLP): Interprets user questions
- Inference Engine (IE): Drives the conversation
- Capture Data
- Cloud – Based: Easy deployment
- Application Programming Interface (API): Integrates with other systems
- noHold Connect (NHC): Connects to other Virtual Assistants
- Document to Virtual Assistant: Processes documents into solutions without code
- Fully Customizable
- Multilingual
- Secure & Compliant:
- WCAG
- Cloud Controls Martix
- Soc 2
- ISO/ IEC 27001
- GDPR
- HIPAA
Best Practices
- Brand your Virtual Assistant
- Add an Avatar
- Announcements
- Leverage QR Codes
- Use Existing Content
- Embed Multimedia
- Social Media Sharing
- Form Submission
- Provide Escalation Options